Privacy Policy
Last updated: 20 July 2026
Vessel Studio respects your privacy and is committed to handling personal information carefully and responsibly. This policy explains how we collect, use, store and disclose personal information through our website and while working with clients. We aim to handle personal information consistently with Australian privacy law, including the Australian Privacy Principles where they apply.
Information we collect
We may collect: Your name, email address, phone number and business details. Information included in an enquiry, email or other communication. Project information, correspondence, contracts, billing details and files supplied while working with us. Images, written content, account information or other materials required to complete a project. Basic technical information about website visits, such as IP address, browser, device and pages visited. You can browse most of our website without providing your name or contact details.
How we collect information
We generally collect information directly from you when you: Submit our website enquiry form. Contact us by email, phone or social media. Request a quote or engage us for a project. Provide information, files or access needed to complete our work. Our website is hosted by Squarespace, which may automatically collect technical and usage information through cookies and similar technologies.
How we use your information
We may use your information to:
Respond to enquiries.
Prepare proposals, quotes and agreements.
Provide our creative, design, photography, website and related services.
Communicate with you about a project.
Process payments and maintain business records.
Operate, secure and improve our website and services.
Meet our legal and regulatory obligations.
We do not sell or rent personal information.
Privacy while working with us
Creative projects sometimes require access to draft materials, digital accounts, photographs, business records or information relating to a client’s staff, customers or other people. We treat this information as confidential and use it only for the project or another agreed purpose. We limit access to the people and service providers who reasonably need it and take reasonable steps to protect account credentials and project files. We will not publicly share confidential information, private project material or personal information as part of our portfolio or marketing without permission or another clear agreement allowing us to do so. If you provide us with personal information about another person, you should make sure you are authorised to provide it.
We may use trusted third-party software and digital tools to assist with research, drafting, analysis, coding, design, image creation, content development, transcription, administration and other parts of our work. This may involve processing relevant project information through those services.
We take reasonable steps to limit the personal or confidential information provided, use appropriate privacy and security settings where available, and review material before incorporating it into client work. We do not use these tools to make significant decisions about individuals.
When we share information
We may share information with trusted contractors and service providers where reasonably necessary to operate our business or complete your project.
These may include:
Website hosting and form providers.
Email, cloud storage and project-management providers.
Accountants, bookkeepers and professional advisers.
Developers, printers, photographers or other project collaborators.
Government authorities where disclosure is required or authorised by law.
Software and digital production services that support research, drafting, analysis, design, coding, content production, transcription or administration.
We only provide the information reasonably required for the relevant service.
Overseas processing
Some service providers we use operate outside Australia. In particular, our website is hosted by Squarespace, which may process information on servers in the United States and other locations. Other cloud, email and software providers may also process information overseas in accordance with their own privacy policies. We take reasonable steps when selecting and using these providers.
Cookies and website analytics
Our website may use cookies and similar technologies for essential website functions, security and understanding how visitors use the site. You can restrict cookies through your browser settings, although doing so may affect how some parts of the website work.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access or disclosure. However, no online service or storage method can be guaranteed to be completely secure. We keep information only for as long as reasonably needed for our work, business administration, ongoing support or legal obligations. When information is no longer required, we may delete or securely de-identify it.
Access, correction and deletion
You may contact us to:
Ask what personal information we hold about you.
Request access to or correction of that information.
Ask us to delete information we no longer need, subject to any legal or contractual requirements.
Raise a concern about how your information has been handled.
We may need to confirm your identity before completing a request.
Contact us
For privacy questions, requests or complaints, contact:
Vessel Studio
info@vesselstudio.com.au
0408 195 443
We will consider privacy concerns and respond within a reasonable period.
Changes to this policy
We may update this policy when our website, services or information-handling practices change. The current version will be published on this website with its updated date.